Help with your order
Email contact.aurenzaliving@gmail.com with your order number and the email used at checkout for help with an existing order. Do not send full payment-card details.
Delivery updates
Check your order and shipping confirmation emails for available delivery updates and any tracking link supplied with your shipment. If you cannot find an update or need help with a delay, contact us with your order number.
Damaged or incorrect items
Describe the problem and include photographs where helpful. We will help you arrange the appropriate next step. Photographs do not replace your statutory rights.